USP’s Telemarketing Services are tailored for all size of companies and customized to meet any type of requirement based on your business objectives.
Our full service solutions can include any combination of call center services, from handling your incoming calls and sales orders, make sales calls, cross-selling / up-selling to calling leads and customers to set sales appointments for your company. We also design telemarketing programs suited to your specific needs and budget.
A. Knowledge Management
- We ensure that the end customer receives accurate response that meets the highest standards of style, tone, spelling and grammar.
- We continuously update the knowledge bases ensuring information provided to customers is always accurate and updated.
- We start with analyzing customer queries and creating standard answers needed for all forms of support, including Emails, Web-chats and Telephone.
B. Customer Analysis
- We keep tracking and compile all customer feedbacks that includes both positive and negative, using various online and offline tracking tools.
- We do a complete analysis of feedback and present it to the clients on a monthly and quarterly basis that helps them to understand their position in the competitive market place.
C. Guaranteed Performance
- We are committed to meeting your SLA within the first week of program launch.
- We have best technology solutions that enable seamless transfer of calls and enable high quality of synchronous customer contact.
- Quality of services parameters such as average speed to answer, calls offered, abandon rate and agent occupancy, developed in close conjunction with our clients-help us in assessing performance and consequently enhance customer satisfaction.