For In-bound call distribution we are currently using a 100 channel Matrix based EPABX System.

Features include :

  • 100% Call Logger facility
  • Call Barging facility
  • Call Transfer facility


We an array of multi-lingual services supported by highly expert executives who are trained in multiple languages.

The languages we cover include :

  • English
  • Hindi
  • Urdu
  • Bengali
  • Bhojpuri
  • Telugu
  • Tamil
  • Punjabi
  • Gujarati
  • Marathi and many more.


USP Telecom Inc. is a relatively young and a dynamic telecom service providing company operating in the Contact Center/BPO services. We offer wide range of social networking services and entertainment services that meet all tele-marketing needs in integrated fashion to a wide variety of client - small, medium and large.

In a short span of time, USP has evolved into a multi-channel and a multi-lingual call center meeting the growing demand and expectations of the current market scenario.

Our management team has in-depth technical and functional experience and is adept to run offshore operations smoothly. Our management team is experienced in managing any type of offshore call center programs successfully and has consistently surpassed targets achieving challenging results.

Our clients have always chosen us for their offshore call-center services and have rated us with excellent service quality indicating higher customer satisfaction and an overall reduction in operational costs ranging between 10% and 50%.

Our primary offering includes a complete range of call-center services such as :

  • Inbound & Outbound Voice Support
  • Email Support Service
  • Data Conversion
  • Online Chat Support Service
  • Data Entry


USP Telecom Inc. was conceptualized in the year 2003 with a broad vision in being able to provide telecom services globally keeping in mind a 24/7 environment.

This state-of-the-art call center deals with live conferences /chat with the support of a virtual administrative assistance and target oriented agents on board to businesses looking to deliver a consistent and convenient method of contact to their customers.

The hermetically sealed, industrious environment equipped with the latest technology caters to the business associates as well as channel partners. Supported with 100% power back up round the clock, high capacity server, mandatory security gadgets and personnel are prerequisites of the facility.

The management and corporate operations are housed on a separate floor of the facility. The operations are supported with state of the art infrastructure and communication aids to manage the unprecedented growth of the company.