FACILITY WE PROVIDE
Our state-of-the-art call center deals with live conferences /chat with the support of a virtual administrative assistance and target oriented agents on board to businesses looking to deliver a consistent and convenient method of contact to their customers.
The hermetically sealed, industrious environment equipped with the latest technology caters to the business associates as well as channel partners. Supported with 100% power back up round the clock, high capacity server, mandatory security gadgets and personnel are prerequisites of the facility.
The management and corporate operations are housed on a separate floor of the facility. The operations are supported with state of the art infrastructure and communication aids to manage the unprecedented growth of the company.
IT & TELECOM INFRASTRUCTURE
- Best in class Desktops, Servers, Networking equipments etc.
- 24/7 in house support team that runs 365 days a year.
- Monitoring & failure notification via e-mail and sms.
- On-demand dedicated Leased line from multiple ISPs
- Call Transfer facility
- 100 channels Matrix based EPABX System for inbound call distribution
- 100% Call Logger facility
- Call Barging facility
- Telephone lines from multiple telecom providers.
PHYSICAL SECURITY
- Cameras for monitoring
- Fire alarms, smoke detectors
- Premises guarded by 24x7 Security Guards
NETWORK SECURITY
- Firewall & Intrusion detection systems
- Secured V-LAN for Clients
- VPN for remote access to senior personnel and clients
- Antivirus and Anti-Spy protection
- Complete security of all kinds of data
- Daily backup and offsite storage at different secure locations