Inbound Customer Service
Intensive research and analytics is the forte of USP Telecom Inc. With three years of experience in the outsourcing industry, we at USP Telecom Inc understand the needs of international customers and deliver to high quality and efficiency criteria. Creating value for you through high-quality research with the opportunity to save 40-45% in costs , shorter design-to-market lead times, expert analysis of competition, markets, products and services. We use the latest methodologies and offer a wide spectrum of services from market research and to financial research and web research.
Inbound Call Center
USP Telecom Inc offers fully integrated and dedicated inbound call center solutions to assist our clients acquire more customers, reduce operating expenses and increase revenue.
USP Telecom Inc's Dedicated Inbound Call Center Services group utilizes a dedicated team of live operators, account representatives and program managers. These professionals process calls and integrate Interactive Voice Response (IVR) and/or Internet services to sell additional products and offer services on your behalf in a dedicated environment. We can also integrate Customer Care services into your inbound call center solutions that enable you to predict customer behavior and take action, while your customers are still on the line.
With many years of experience in inbound call center solutions, USP Telecom Inc has a unique combination of functional expertise, industry knowledge, contact center technology and program management flexibility to customize a program that will meet your specific needs.
USP Telecom Inc Inbound Call Center Solutions comprises of:
- Full integration of services delivers cost-effective inbound call center solutions
- Sophisticated data-capture capabilities
- Consolidated reporting to help you analyze your acquisition efforts
- Operationally-excellent processes ensure your customers' requests are handled efficiently
- Increased service levels and conversion rates to improve revenues
- Dedicated staff with experience in selling products in your industry
Our strategic call center inbound service can serve to build a long-term competitive strategy for your organization which will help you to always stay ahead of the competition and help you to attain your business objectives.
- Faster ramp-up, launch, and roll-out of new campaigns
- Experience with programs similar to yours
- Market testing capabilities
- Remote call monitoring
- Rapid response to market conditions
- Skilled, professional, customer support and technical service representatives
- Account management expertise
- Enhanced reporting capabilities
- Improved market coverage